Last updated April 3, 2020


Government Services

  • Tax File Number (TFN) application is available online.
  • Any restrictions to Driver's License application will be mandated by the issuing territory.

Travel Restrictions

  • All returning travelers are to undergo a 14-day quarantine in a home or hotel.
  • Only Australian citizens, residents, and immediate family members can travel to Australia.
  • Australian citizens and Australian permanent residents are restricted from travelling overseas from March 25.

Isolation Level

  • Pubs, licensed clubs, and hotels (excluding accommodation), places of worship, gyms, indoor sporting venues, cinemas, casinos must close. Takeaway only at restaurants and cafes. Supermarkets and pharmacies remain open.
  • There are only four acceptable reasons for Australians to leave their houses: shopping for essentials; for medical or compassionate needs; exercise in compliance with the public gathering restriction of two people; and for work or education purposes. Public gatherings are limited to two people, unless they are part of the same household. People over the age of 70, those with chronic illness over the age of 60 and Indigenous Australians over the age of 50 are strongly advised to stay home.
  • Any person — regardless of citizenship or residency status — arriving to Australia from any international location will be required to undertake a compulsory 14-day quarantine at designated facilities (for example, a hotel) in their port of arrival at public expense. This includes students, children and staff who may be returning from overseas excursions or other travel.

Landlord/Leasing Agent Protocol

  • The New South Wales government has banned open house showings. Landlords and agents can still show a single party the premises by appointment. The usual safety precautions are to be followed (all parties must wear masks, use hand sanitizer/hand wash)
  • In Victoria professional real estate agencies have cancelled open house showings, opting for private appointments.


  • New South Wales: Schools to remain open but parents can choose keep children at home. Schools to cancel all assemblies, excursions, travel and some events and conferences including arts and initiative events, as well as whole school sporting events and inter-school sporting events with three or more involved schools.
  • Victoria: Schools closed until April 13 for school holidays. The Victorian Chief Health Officer will advise on whether the transition to flexible and remote learning and support will commence after the holiday.

Helpful Resources


China & Hong Kong

Read the latest on the status of our service delivery and operations in China and Hong Kong

Select a date

Chinese Government Announcement - March 27

Almost all new cases identified in China are now from new arrivals from outside of the country. With this, the focus of the Chinese government continues to be on preventing a "2nd wave" or resurgence of the virus and has implemented a number of extreme measures to screen incoming arrivals.

  • On March 26, the Ministry of Foreign Affair issued a statement to announce that China will temporarily block the arrival of all foreigners to China, regardless of origin country.
  • Starting midnight March 28, entry for non-Chinese nationals will be denied, even to those holding existing visas and work and resident permits.
  • All port visa services will be suspended until further notice, including transit visas, special economic zone visas, APAC card permits, and cruise ship visa exemption.
  • Entry with diplomatic, courtesy or C-Visa will not be affected.
  • Foreign nationals coming to China for economic, trade, scientific or technological activities or out of humanitarian needs may still apply for a visa at the China embassy or consulate leaving a potential door open for a case by case review, if arrival is deemed absolutely essential.
  • According to several reports, at present only 10% of the arrivals to China are non-Chinese passport holders, with the majority of arrivals currently being overseas Chinese students returning home.
  • Our team is reviewing all active files and following up with local consultants should any in-process assignee programs be affected.
  • The full statement is available at the Ministry of Foreign Affairs of the People’s Republic of China

For those still arriving we have received various reports on long and complex arrival procedures.

  • Individual cities have implemented varying regulations at the airport and we are advising our incoming assignees to be prepared for long wait times for arrival processing
  • All passengers arriving at major city airports will undergo a compulsory ‘nucleic acid test’ for COVID-19.
    • All arriving individuals are required to undergo a mandatory 14-day central quarantine stay at a government approved hotel, and their own cost.
    • Due to clusters of positive test results, family members may be separated to single rooms at quarantine facilities, including children 14 and older.All international flights to Beijing are diverted to 12 regional airports in order to conduct the appropriate tests.
  • All individuals arriving to Shanghai, will undergo a mandatory test and then maintain a 14-day quarantine, either at home or a government approved facility.
    • Transportation home or to the quarantine facility will be provided.
  • All individuals arriving to Guangdong are now required to maintain a mandatory 14-day quarantine stay at a government approved hotel, and their own cost.

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